Knowledge Base Articles

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Knowledge Base

3040 articles

11956

Empty Error when installing software

This is caused when the software is installed on a terminal server with out it being placed into "Install mode" You will need to get…

11886

Error 5 – Publishing to IRIS OpenPayslips

This error occurs when the user doesn't have sufficient access/permissions to run the process "EPayslipConsole.exe". EPayslipConsole.exe is the process that drives the publish to OpenPayslips…

11971

“Error: list index out of bounds (-1)” when opening an NHS Item.

This error is caused from an old issue in the software which has now been rectified.  If you are getting this error when trying to…

10961

Error Sending RTI AORef – HMRC Employer Accounts Office Reference must be present

Your accounts office reference number is missing from the company details. This reference number is provided by the HMRC and is unique from your PAYE…

10968

Error 3265 item not found in this collection

The most common cause of this error is when one workstation on a network setup hasn't been updated in line with the rest of the…

10979

Error 5 invalid procedure call or argument

Either select an appropriate department or <None>  in the employee details screen and click save: You will then be able to process pay as normal.…

10997

Retrospective NI Calculation for a Director

When an employee became a director in a previous pay period you must do the following: • Print the P11 (NI)• In Employee Details >…

11004

Error in ISLRTI.dll::clsCompressedEmployees.cls: Function ToXML: Error -1

Check to see if you have enabled the option to compress RTI submissions. Go to "Online Services" | "Configure" Make sure "Always Compress FPS File"…

11012

Error 3265 when opening Report Library or trying to print report

Library.MDB, found in the reports folder, is missing/corrupted or out of date. Perform a full reinstall of the latest version to ensure a correct working…

11023

Error: Dates Selected are Outwith the minimum and maximum dates for this account

The issue will be due to the dates of the current financial year within the GP Accounts.  If the date of the payroll link is…