Knowledge Base Articles

11074

PAYE-Master is not receiving a response

There could be a few reasons why your PC cannot talk to the gateway. This is not a software issue but will be down to something…

11110

Error 61 out of disk space – printing reports

When a report is produced a temporary file is created (called REPOXXX.MDB) this contains data for the report. There is not disk space either on…

11121

An Unknown problem occurred with Outlook – Emailing Client Reports

Check the location set as the 'Output' folder under 'Email Setting' in the configure client reports window. This location is likely to have user permissions…

11140

How to Restore A Recovery Point and/or View Discrepancy Report

Viewing the Discrepancy Report If current reconciliation doesn't balance the first thing to do is to check the Discrepancy Report. The report shows changes made…

11148

How to back up GP Accounts data

The Backup process Go to "File" | "Backup Accounts Data". A simple helper screen takes you through the backup process. The first screen lets you…

11151

Adding an Account

Go to "Setup" > "To alter Accounts" Click "Add an Account" button. You will then be presented with the New Account Helper. This will take…

11161

Processing Annual Payroll Scheme

There now two options for processing a payroll annually, company level (ie ALL employees paid annually) or employee level (ie. just that employee is paid…

11186

How do I print a report for a previous pay period?

You can reprint any reports from your live data file, there is no need to restore a backup. NOTE: the period in question must have…

11195

Employee not paying NI deductions

If the employee is paid over the NI threshold and the system is not taking any NI deductions we need to check the number of…

11196

Employee not paying NI deductions

If the employee is paid over the NI threshold and the system is not taking any NI deductions we need to check the number of…

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