Knowledge Base Articles

11025

Interface Not Supported / Class Not Registered

Firstly - Go to "Help" > "Re-register Components" If this doesn't work, the software will need to be re-installed correctly. The latest version of the…

11027

“Unable to load report”

Download and install the latest version to restore the missing files Click here to download the latest version.

11028

P46 (Car) Not printing

If the car has been reallocated the the employee within 30 days of the last allocation there is no need to print a P46 (Car)

11030

The field is too small to except the amount of data you attempted to add.

The short date format setting on your PC is incorrect You need to go into control panel and regional/language settings to correct this. The short…

11038

‘Transactions can not be posted into a closed period’.

Once a period end has been run, no more transactions can be posted into the closed period. Therefore, when this message appears, you will need…

11052

What to do when an employee dies – FPS

HMRC have not included a "date of death" field or "deceased indicator" on the FPS. You should make the deceased employee a leaver and make…

11065

Error in ISLRTI.dll : Error 429 ActiveX component cannot create object

The problem here seems to be with the incorrect registration or operation of ISLRTI.dll. The latest software version needs to be reinstalled while logged in…

11068

Leavers not showing on FPS

If the employee is unpaid but marked as a leaver (ie. Last pay was in previous tax year) they will be included in the category…

11069

What to do when an employee dies?

HMRC have not included a "date of death" field or "deceased indicator" on the FPS. You should make the deceased employee a leaver and make…

11071

What to do when an employee dies?

HMRC have not included a "date of death" field or "deceased indicator" on the FPS. You should make the deceased employee a leaver and make…

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