Knowledge Base Articles

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Knowledge Base

3040 articles

11575

Installer failed to initialise

This error occurs when the user logged onto the PC doesn't have the necessary permissions to perform the install. This error will normally need to…

11768

What is the ‘reason for reduced payments’ for?

Some pension providers want to know when an employee isn’t making the full expected contribution in the period.  This could be due to the employee…

11766

What are the Output File fields in employee details for?

The Output File Fields are provided for you to enter information configured with your pension provider.  For example, Friends Life has an ‘Employee Category (Paygroup) field in…

12079

Error editing company details: The IRIS OpenSpace email address and password are not valid…..

If you have an IRIS OpenSpace Account The details saved in the system are incorrect. If this was previously working correctly it is likely a…

2139

IRIS PAYE – Master Installation Error 1311 – Source file not found

This error will occur when the install/uninstall information cannot be located on the system. Usually, this can be resolved by running this Microsoft utility: https://support.microsoft.com/en-ca/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed When…

12122

Creating Company Error: 68 – Device Unavailable

We have seen this error when the payroll software is set up to run over a network using a UNC file path. If you are…

11900

Employee Code Not Unique Across Multiple Users

This error indicates that, previously, a user has tried to create a new employee and the software has been closed down before it's been saved,…

11890

Correcting Previous Years Employment Allowance Status

You can claim employment allowance for a previous tax. In order to correct the employment allowance status with HMRC, you will need to send another…

7337

How to transfer GP Accounts to new PC

First make sure that a current backup is availableIRIS GP Accounts needs to be installed onto the new machineTo download the latest version of IRIS…

11704

How to alter practice contact details on invoices

Go to "Open Fees Register" > "Fees Setup" > "Letters/Email" > "Edit Practice Details"