Knowledge Base Articles

11526

Pay Frequency missing from dashboard view

If a company isn't displaying the pay frequency information you will need to configure some additional information for the company. Open the affected company, go…

8002

No tax refund when pay is zero

To enable tax refunds disable the option Utilities > Options > Withhold tax refunds when pay = 0. If this is unticked then a tax…

2138

Company name incorrect on payslip

To resolve, go into Company Details, then make a small change (eg. to an address line), Save and then Close. Now go back in, remove…

2182

Error “Cast from string type “db” to type string not valid” when calculating

Step 1: In Pay Variations, do a quick calculate on each employee until you find one with a similar error.Step 2: Select that particular employee…

11874

Publish P60’s via OpenPayslips – Bureau Payroll & Payroll Business

Make sure you are using data from the appropriate tax year before proceeding. If you are producing P60's for the last tax year (after year-end…

11628

The date of birth cannot be over 130 year in the past

This error is caused by the PC regional and language setting. Commonly we see the short date format set to dd/MM/yy but can also be…

12140

How to import payment files from GP Payroll: Bank of Scotland Commercial Banking Online

To use Commercial Banking Online you will need to first select the RTI BACS format in your payroll software: Go to "Setup/ Options" > "7 –…

11812

Activating Employment Allowance – GP Payroll

The option to claim employment allowance is available in GP Payroll but before activating this be aware, HMRC guidance states you can't claim employment allowance…

11590

Selected employee is not due to paid this period

There can be several reasons: You do not have the next tax pay number set correctly: Check what is showing in the employee details >…

11586

Removing old pay frequencies

You can remove old pay frequencies by using the "Clear Stat Table" utility. Before using this utility make sure you have no employee records left…

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