Knowledge Base Articles

11770

I am running payroll on behalf of a company – who sends the pension communications?

You and your client need to decide between yourselves who will take on the responsibility. For further auto enrolment FAQs click here

11760

NEST Payment Group and Payments Source

Where do we find our NEST Group and Payment Source? These are the Group and Payment Source you configured on your NEST account. You must enter the details exactly…

11764

I’ve withheld my employee’s contributions, when the employee opts out, how do I remove the contribution value from the file?

You need to check with your Pension Provider what to do in this case. Some Pension Providers will require the output file to contain the…

11689

Anomaly Report – pension fund number not entered. Any Contributions Ignored.

The employee(s) shown in the report have more than one pension option set to "active". Click on the pension button: and select the affected employee.…

11643

Error 457: This Key is Already Associated with an Element of this Collection

There is a duplicate entry in the company data causing the problem. This duplicate will need to be removed. Please email the exact details of…

11823

Error 429: ActiveX component cannot create object

The error indicates that one or more of the components of your software aren't operating correctly. In most cases this is corrected by reinstalling /…

11703

Accidentally performed “End of year” procedure twice

Restore the cache backup from before the second End of year procedure.

11710

Unable to restore an emailed backup

We commonly see this due to the email settings for attachments, which by default may remove any spaces and replace them with an underscore. Right-click…

11784

Finalise Error: unable to access p11 records

The message "unable to access p11 records" indicates that an attempt to finalise has been made and failed during the process. The error "unable to access p11…

11821

How to activate IRIS live messaging system

You will need to log into the admin mode of the software (NAME: SYSTEM and your admin password). Once logged into the admin mode go…

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