Knowledge Base Articles

11509

Installing IRIS Payroll Business

For installing, updating or moving IRIS Payroll Business please follow the guides here.

11706

DBISAM Engine Error 11013

This is caused when a user doesn't have "Full Permissions" or access to the location of the data file. This normally needs to be resolved…

11692

Error – No leaving Date

First make sure you have saved the leave date in "Note an employee leaver". If the date is saved correctly, close and restart GP Payroll…

11588

No row at position zero – error creating employee

This error is caused when you have no employees in the current tax year. To correct Go to "Utilities" > "Options" > "Display Leavers From…

11848

To run this application, you first must install one of the following versions of the .NET Framework:

This error occurs when the PC doesn't have Microsoft .NET 4.0 installed, which is required for PAYE-Master to run. Please download and install Microsoft .NET…

11718

Auto Enrolment Details Being Reset on Calculation

When PAYE-Master calculates the payroll for the first time for a period it takes a snap shot of the current AE information. If you then…

11744

What is the opt-out period?

The legislation states the Opt-out Period is one month, however, some pension schemes have a longer opt-out period. You need to check this with your…

11734

Clearing Failed or Stuck Auto Updates

1. Close payroll, if it is running. Make sure Auto Update.exe ISN'T running on the PC. On your keyboard press CTRL+ALT+DELETE and choose the option…

11904

Create a new department

Departments are created at the company level, then you assign the desired employees to the new department. Creating a new department Go to "Company" >…

11817

Exporting reports from PAYE-Master

All the reports in PAYE_Master can be exported to an electronic file for saving rather than printing off hard copies. When producing any report set…

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