Knowledge Base Articles

11790

Report error – Set printer: error number 5 : invalid procedure call or argument

This error can occur on networked installations of Payroll Business and Bureau Payroll when printer names are not consistent across workstations. If possible set the…

11761

Can we have more than one pesion provider? Auto Enrolment FAQs

Yes, you can have several pension funds and pension deductions. However, only one pension fund can be used as the automatic enrolment Default Pension Fund. If…

11754

Automatic Enrolment – Postponement over tax years

Where your Staging Date is in the previous tax year and the Pay Reference Period spans the tax year, the Postponement Period will be applied…

11708

Unable to save a back up to CD on Windows 7 or above

Due to a change in the behaviour of the Windows operating system since Windows 7 the functionality to save a back up directly to a…

11756

Why is the Payroll Calendar important – Automatic Enrolment FAQs

The payroll software uses the Payroll Calendar to determine an employee’s Pay Reference Period (PRP) by:• Identifying the Payroll Date for the period being paid• Determining which Start and End dates contain the Payroll…

11909

What is the difference between a Casual employee and an Occasional employee?

This option will affect the way the system deals with the tax and NI calculations for employees who are not paid every pay period. Tax…

11872

Common Open Exeter Import Problems

Contents: "GetGPSummary - java.lang.Exception: Error getting summary list"“Get GP summary list – Org Code / User ID / Password Conflict” when trying to use Open…

11851

Forename(s) missing off P60 reports

You will need to run a utility from the Admin mode of the software. When you start the program login using the admin login details…

11852

Scottish Widows AssistME – Creating pension export during postponement period

To create the output file during the postponement period at staging you will need to configure your pension fund output files to include "All Employees"…

11745

Who can opt-out?

The following workers have the right to opt-out of a pension if they are within the Opt-out Period: An Eligible jobholder who was automatically enrolledAn…

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