Knowledge Base Articles

10991

Error 115 during installation

The most common cause of this error, for network setups, is the payroll software running on a different PC to the one running the update. First,…

11707

Errors importing Open Exeter Statements

Make sure you have entered the correct credentials, you can check this by going to "Add NHS Entry" > "Open Exeter Import" > "Adjust Open…

11063

Gateway Error 7802 You have not been invited to submit this submission type

This error occurs because HMRC are not expecting RTI submissions for the PAYE scheme. This could be because the HMRC online services account hasn't been…

11181

An employee payslip is incorrect.

You can use "Correct Errors" from the main screen to remove the history of incorrect payslip on the system. Click on "Correct Errors" Choose the…

11183

I’ve forgotten my GP Payroll password

Our support team can generate a break in password for your system to allow you to gain access and reset the password. Before we can…

12023

Error 62 when opening / Error 55 when closing – Bureau Payroll

This error is caused by the file "Licence.det". To correct this issue we need to get the software to recreate a fresh copy of this…

11209

Payments after leaving

If you are recalculating the employee’s final pay: • Click on the ‘Employee’ menu• Select ‘P45 Routines’, then ‘Restore Leavers’• Select the relevant employee from…

11243

How do I p45 a leaver?

Please note: If the employee was last paid in the previous tax year, when you issue a P45 those figures will be reported. You need…

12155

Automatic Enrolment Duties for New Employers

If you become an employer for the first time on or after 1 October 2017, you will immediately have legal duties for the new member of…

11272

How do I archive a company?

Open the "Company Details" from the "Company" tab along the top of the screen: Open the "HMRC" tab Tick the "Archive Company" tick box at…

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