Knowledge Base Articles

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Knowledge Base

3040 articles

11910

IRIS OpenSpace Branding and Integration Guide

IRIS OpenSpace enables accountancy practices to implement a white labelled secure document exchange and electronic document approval portal into their own websites. This guide explores…

8335

How do I change an employees pay frequency ie. weekly to monthly?

Let's consider the example of a weekly employee moving to a monthly pay frequency. The first thing to consider is whether the month they are…

10867

Cannot finalise period when all employees are leavers

Go to "Company" | "Payroll Calendar" and "Reset" (click "Reset/Remove" followed by "Reset") the pay date to the next period you wish to process payroll.…

11976

How to reset the holiday year

After finalising the last payroll in the holiday year: • Go to "Reports" > "Reports Selector" and choose "Holiday List" • Make sure the output is…

11924

Licence Corrupt: Error starting PAYE-Master

Unfortunately the database holding  your software licence details has become damaged and unreadable. To proceed you will need to replace the file "Central.DAT" with a…

12186

Cyclical Re-Enrolment – IRIS GP Payroll

This short BiteSize session covers:1. What is Cyclical Re-Enrolment?2. Employer Duties 3. Who is Automatically Re-enrolled? 4. Communications 5. Opting Out 6. Compliance Please follow the link…

11192

How do I change an employees NI rate

Open the NI details tab for the employee in question. Please Note: Depending on the method used and the timing of your NI rate change…

10959

My RTI submissions are continuously polling

The submission will continuously poll if your system isn't getting a response from the HMRC Gateway. This is usually because of HMRC planned downtime, HMRC…

10969

Error 3343 (in xxxxdata.mdb)…unrecognised database format

This error indicates the database in question is in need of repair before payroll can use it. Normally we see this error when an update…

10985

Error 13 Type Mismatch

It is likely that there is an inconsitancy with your PC "Region and Language" settings. Windows 10 handles time and dates setting slightly differently to…