Knowledge Base Articles

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Knowledge Base

3040 articles

11902

Exporting AE (Automatic enrolment) pension data

Your specific payroll product and which pension provider you use will determine how you export the data, which file option to choose and what you…

11847

End of year reports – P35 Summary / Employee P14

Both the p35 and p14 reports are now retired and no longer used in payroll. You may still have a menu option to produce these reports…

11931

Company Pension Dashboard

For a full AE Pension guide: IRIS Payroll Professional users,  Click Here Earnie users, Click Here Earnie IQ users, Click Here The Company Pension Dashboard We have introduced…

12205

3034 : You tried to commit or roll back a transaction without first using BeginTran

This is usually a transient error, first try restarting the system to see if the error clears, otherwise: Log into the admin mode of the…

12143

Employment Status: Casual, Occasional, Etc

Employment Status can have an effect on the way IRIS Payroll deals with tax and National Insurance. The options available are: Normal This is the…

2072

Missing text and Register Button?

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen. To display…

7320

Error writing config.xml

Exit from PAYE-Master completely. Open the program folder where PAYE-Master is installed. This is usually C:\Program Files\IRIS Software Ltd\PAYE-Master.Net Delete the file config.xml. When you…

10909

Error 429: ActiveX component can’t create object

Any error of this nature indicates that one or more components of your software are not working or registered correctly on your system. In order…

12083

Creating a new employee record

This KB focuses on the various tabs with an employees' record holding their personal details and how to create them. For further details on how…

11887

Auto Update FAQs

Which products use auto update? Currently, the auto-update functionality is available in: • PAYE-Master• Payroll Business• Bureau Payroll• GP Payroll• Earnie Types of update If…