Knowledge Base Articles

11881

What is the Pay reference period?

Whenever you are exporting your pension data you should always use the from and to dates to match the "Pay Reference Period". Alternatively, you can…

11510

PAYE-Master Installation Guide

For assistance installing, updating or moving PAYE-Master please refer to our guides: Click Here

11597

Error 1046: Sender ID / Password are incorrect for the Tax District Number and Reference you are submitting.

HMRC can refuse to authenticate submissions for the following reasons Incorrect credentials When filing online using your payroll product your Gateway User ID, Password and PAYE-Reference (tax district and reference…

8344

How to print a narrative on a payslip?

If you are printing payslips: Go to produce your payslips as normal, make sure you select the output option to "Printer": Click "OK" and you…

11672

Correcting FPS submission

All of our payroll programs will allow you to send an FPS for a previously submitted period. There is currently no restriction in software OR…

12013

I forgot to tick “Final Submission” on my last FPS

If you find that your last FPS should have been your final RTI submission for the year but it was sent without the box ticked…

11592

Month End Processing – P30 Summary

What is Month End Processing? Month end processing is (usually) an automatic process which involves calculating the amount of tax and NI due to HMRC,…

11984

Missing Datafile message when opening a company in PAYE-Master

This error indicates the the company payroll database isn't in the location it was last accessed by PAYE-Master. Normally we see this error when a…

12050

AE Config Tool – Step 6 – Pension Provider scheme details you will use for automatic enrolment

Please Note: This information should be supplied by the pension provider. IRIS Support CANNOT advise you how this should be configured for your pension scheme.…

12098

Error:[Employee Name(address)] is no longer owned by your account.

The email address used for this employee has been published to from another company using a different OpenPayslips/OpenEnrol account. The ownership of this account has…

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