Knowledge Base Articles

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Knowledge Base

3040 articles

11577

Connecting to Auto Update via a Proxy Server

If your PCs connect to the internet via a proxy server you will need to get your IT support to add the following address to…

ias-12450

User Dictionary Is Too Large

This is resolved in our 17.2 release available w/c 26th June In the meantime the following workaround can be applied Close IRIS Go to IRIS…

ias-12436

Capital allowances/charges are not transferring to Personal Tax

This is currently an issue within IRIS and is due to be fixed within 17.3.0. In the mean time, as a workaround, can you please…

ias-12439

400: UNAUTHORIZED

The agent does not have privileges to access that individuals tax year data. It is most likely to occur because the agent does not have…

ias-12440

400: UTR_INVALID

Please check that the users UTR is correct.

ias-12442

Rate Limiting – Please wait 1 minute and try again

Customers should just continue to retry. If it is a consistent problem development should be made aware so as to liaise with HMRC to stop…

ias-12437

HMRC Data Collection Message

To resolve this you will need to turn off the automatic connection; To do this go to the Setup menu, selecting Retrieve HMRC Client Data…

ias-12438

400:TAX_YEAR_INVALID

Please take a Client Extract and send it to IRIS Support

ias-12443

Iris:DeserializationFailed

This could be that the data is corrupted or that HMRC are not responding with a response that we expect. Please try again but if…

ias-12447

Personal Tax- Iris:OAuthClientKeyDownloadFailed

This error is down to a service that IRIS manage. Please notify IRIS Support to get this resolved